Terms of service

Terms of Service

Effective Date: 30 July 2025

Welcome to Akala Step-In. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Akala Step-In

Akala Step-In is a Kenyan footwear brand specializing in handcrafted leather sandals and shoes. Our products are designed to celebrate African craftsmanship while delivering quality, comfort, and timeless style.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

3. Orders

All orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel an order if:

  • Product information or pricing is incorrect.

  • Payment cannot be verified.

  • Fraudulent or suspicious activity is suspected.

  • The requested product is unavailable.

An order confirmation email does not guarantee acceptance of your order.

4. Pricing and Payments

All prices are displayed in Kenyan Shillings (KES) unless otherwise stated.

We accept payments through approved payment providers available on our website.

Akala Step-In reserves the right to change prices without prior notice. Price changes will not affect orders that have already been confirmed.

5. Handcrafted Products

Every product is handcrafted using genuine leather and traditional techniques.

As a result:

  • Slight differences in colour, grain, texture, stitching, or finish are natural characteristics of handmade products.

  • These variations are not defects but part of the uniqueness of every pair.

6. Custom and Bespoke Orders

Custom-made or personalised footwear is produced according to customer specifications.

Once production begins, custom orders cannot be cancelled, returned, or refunded except in cases of manufacturing defects or errors made by Akala Step-In.

Customers are responsible for providing accurate measurements and customization details.

7. Shipping and Delivery

Estimated delivery times are provided as a guide and may vary depending on location, courier services, weather conditions, or other unforeseen circumstances.

Akala Step-In is not responsible for delays caused by third-party shipping providers.

Customers are responsible for providing accurate delivery information.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Please review that policy before making a purchase.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product names

  • Product designs

  • Images

  • Videos

  • Graphics

  • Blog articles

  • Text

  • Trademarks

is the property of Akala Step-In unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security or functionality.

  • Submit false or misleading information.

  • Copy or misuse our content or product designs.

11. Limitation of Liability

To the fullest extent permitted by law, Akala Step-In shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Donations

Where donations are made through our website, they support community initiatives such as providing school shoes to children in need.

Unless otherwise required by law, donations are voluntary and are generally non-refundable once processed.

We are committed to using donated funds responsibly for the stated charitable purpose.

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

We are committed to protecting your information and respecting your privacy.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Changes become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes arising from these Terms shall be subject to the jurisdiction of the Kenyan courts.

16. Contact Us

If you have any questions about these Terms of Service, please contact us.

Akala Step-In

Email: support@step-in.co.ke

Website: www.step-in.co.ke

Thank you for choosing Akala Step-In—where every step honours craftsmanship, heritage, and purpose.