Shipping & Delivery Policy

Effective Date: 30 July 2026

At Akala Step-In, every pair of sandals and shoes is handcrafted with care and precision. We are committed to ensuring your order reaches you safely and on time.

Order Processing

Most orders are processed within 1–3 business days after payment has been confirmed.

For handcrafted, made-to-order, or custom footwear, production may take 5–14 business days, depending on the design and level of customization. If additional time is required, we will notify you.

Shipping Within Kenya

We deliver nationwide through trusted courier services.

Estimated delivery times:

• Nairobi: 1–2 business days

• Major towns and cities: 2–4 business days

• Remote areas: 3–7 business days

Delivery times are estimates and may vary due to weather, public holidays, or courier-related delays.

International Shipping

We proudly ship our handcrafted footwear worldwide.

International delivery times typically range from 7–21 business days, depending on the destination country and customs clearance procedures.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location, package size, and shipping method.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking information, where available, so you can monitor your delivery.

Delivery Address

Please ensure your shipping address, phone number, and contact details are accurate when placing your order.

Akala Step-In is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

Delayed or Lost Shipments

While we work closely with reliable courier partners, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us. We will work with the courier to locate your shipment and provide an update as quickly as possible.

Damaged Packages

If your package arrives visibly damaged, please:

• Inspect the package before accepting delivery where possible.

• Take clear photographs of the package and product.

• Contact us within 48 hours of receiving your order.

We will investigate the issue and arrange a replacement or other appropriate solution where applicable.

Contact Us

If you have any questions about shipping or delivery, we're here to help.

Akala Step-In

Email: support@step-in.co.ke

Website: www.step-in.co.ke

Thank you for supporting handcrafted Kenyan craftsmanship. Every order helps preserve tradition, empower artisans, and celebrate authentic African design.